Receiving this massage  "Your server has unexpectedly terminated the connection.  Possible causes of this include server problems, network problems or long period of inactivity."  In the details part it says  Lookup failed lp2mb217642128iec

It wont let me receive emails from my gmail account.  Can anyone help.  Have had a chat with support and they told me because i havent used it for 4 to 5 months maybe it has been deactived??Cheers Jo