I have a sony vaio that has a programme to see photos and send them by mail. But I cannot create an email account because the instruction is to go to TOOLS and then select "create account" and  for unknown reasons that option is not on the list. Additionally, it says that Windows Live Mail needs to download folders before I can read the messages and I click the download option that states first my user name and pasword but I get a reply that the server does not recongnize either of them. Thanks for your help.

(moved from Programs)