Hi

I use Windows Live Mail 2012 on a Windows 10 machine upgraded from Windows 7. It was working perfectly fine when i received an email from *** Email address is removed for privacy *** telling me that i had to run an update otherwise it wouldn't work in a few weeks time.

I ran the upgrade (choosing the repair button) but it has broken Windows Live Mail. When i hit Send/Receive, the non-hotmail accounts executed fine, but the hotmail accounts took about 15 minutes stuck on "Downloading 0 of 0 headers" ie there was no new mail to download. Having finally executed these processes it got to the Calendar synch and crashed. Each time i subsequently open Windows Live Mail it crashes again. Also, all the Calendar events have disappeared although they are visible if i logon via the outlook website, they are just missing in Windows Live Mail 2012.

I made some enquiries with Chat Technicians but they wanted to remotely logon to my computer! Not sure what world they live in with regard to security. Failing this the only solution is to uninstall and reinstall Windows Live Mail 2012, but surely this will, at best, put me back to where i was with no update to prevent it failing in a few weeks time.

How do i proceed please?

thanks ...