i have stopped receiving email attachments on my desktop, shows on my smart phone that i have attachment

window 7 home premium

i have run repair program more than once

uninstalled and installed windows essentials

adjusted conversation button

had norton remote access

have been on several calls with local cable company

have read most all items in community already

again worked fine until about time my battery died and i replaced

minimum of 4 different incoming sources for email with attachments

this has been elevating as need to receive attachments for work and personal use

any ideas would be much appreciated