This problem started a few weeks ago on our laptop, completely out of the blue.  We upgraded to windows live email 2012.  No help.  Then to windows 10 from 7.  No help.  She is able to get her email on other devices and I am able to also using windows live mail 2011.  We access the same email server.  

She can create and send emails but emails she receives have:  no from data, subject, the date/time stamps are the same and when you open the email there is nothing there.  Here is a snap shot.  Any ideas on how to fix?