I was unable to send emails from my Live mail using Windows live mail because it kept asking me to 'enter the characters you see' and then said they are incorrect.

I can't use mobile verification as I am off the network.

why, when I type the correct characters does it reject the answer and how/ who do I report it (to)?

The entry box forces all characters to upper case.

I've also tried playing the audio: its not English and unintelligible!

On-line  in outlook.com it allowed upper and lower case to be entered and I sailed through

Bug? security breech? my end or microsoft?

Thanks