I recently needed assistance with an IE9 issue.  The tech corrupted my PC so badly they upgraded me to Windows 7 and, of course Windows Live Mail 2011.  I had many problems with the conversion as imported files corrupted.  I could get absolutely NO SUPPORT from the paid for technical support people.  I've been hung up on, told they would call back within 30 minutes and they never called.  I spent about 12 hours sorting through the corrupted files and finally corrected that issue.  Then I discovered the problem with the embedded photos.  I called the Answer Desk, got a tech named Jose B who summarily cut off my chat when he learned it was about Windows Live Mail 2011.  This is what I'm spending $150 a year for?  Their refusal to help and out-and-out rudeness is being fostered at the corporate level.  The more I have problems with Microsoft, the more I hear the ghost of Steve Jobs calling.