I set up a new email account for my elderly mother in law in Windows 8 Live Mail. I am not familiar with this program. When I hit "Send/Receive" I get a box asking for a password. The password I used to set up the account does not work. Nor does the one in the password slot when the box comes up. It seems to want the password to the incoming server. I've tried everything and cannot find a way to show the password within the Windows Live program. It is not the password for the default account either.

I'm not sure why a password is required at all since I did not set up that security. The box does not give me an option for a forgotten password. Even if it did, it would want to send it to her e-mail address, which is not receiving emails.

Help would be greatly appreciated. Thank you.

Cameel