Hello,

I recently upgraded to 8.1 a few weeks ago and now suddenly my Skydrive is not syncing. I first noticed the issue when I tried to save a file that I had opened. It asked me to rename the document because it was read only. When I checked my file it did indeed say read only. I tried to rename it and save to Skydrive but could not. I then went online to see if there was an issue however I was able to open and edit just fine.

When I tried to open the file from the web into the desktop application (in this case Excel) I received an error message saying it was unable to open. I tried a workaround to see if I could force it to sync. I saved the file from the web to my desktop (under a new name), checked to make sure it opened and was the correct version on the desktop, then I tried to save it back to Skydrive. When I attempted to save directly from the Excel application to Skydrive the file appeared from when I previously saved it on the web. I overwrote the file with the file from the desktop. I was able to successfully save, however the file still does not appear in my Skydrive folder.

I can see it online fine and also if I try and save a new file I can but it will not show in my Skydrive folder on my desktop and all old file open as read only. I also disconnected my Microsoft account and reconnected but that did nothing as well. Restarting and shutting down also had no effect.

Also one last thing to point out, I went into the Skydrive app and it shows the same thing the folder on the desktop does, no updates, no new files, not syncing. It has said it was downloading a file, the original file I was trying to open. However I thought maybe the file was corrupted so I deleted it, this also had no effect. I had to delete it off the web and then go into the Skydrive app on my PC and delete as well. So far nothing I've done has worked.

Errors I've received:

Sorry we couldn't open <file name here>

Microsoft Excel couldn't access file <file name here>