Dear Microsoft, 

My laptop self-updated with the latest Win10 update. Inexplicably, I have now lost access to all my Windows Live Mail 2012 folders which included hundreds of important business and private emails. 

This has caused me unbelievable problems and I am absolutely FURIOUS. In fact, given the amount of time I have wasted thus far trying to restore my files, I would like to know if I can commence legal action against MS because these completely unwarranted, unacceptable and unexpected destruction of my existing email files & folder structure.

This is what I have tried so far:

1) Undo the win10 update and restore my system: FAILED.

This Wiin10 update has wiped all my previous restore points except that for the update. I am unable to restore my computer - the error message suggests reasons such antivirus etc. I have tried disabling all programs and running restore in "safe" mode. After 45 mins of wasted time for each attempt to restore, even in safe mode I received yet another error message and the restore fails. 

2) I have tried to manually re-import the folders (from %appdata% as per other help articles which are still available (but renamed for some reason) in the %appdata% folders but I end up with a load of unintelligible and disordered emails which I am unable to restore back to the previous file system I had. 

WHY HAS THIS HAPPENED? WHO ALLOWS THESE UPDATES TO BE RELEASED CAUSING USERS SUCH UNACCEPTABLE AND TIME CONSUMING PROBLEMS THROUGH NO FAULT OF THEIR OWN? 

It is frankly outrageous that these updates cause end users such appalling problems and I would like information as to not only restore my system to back how it was, but also to take legal action against MS for the sheer amount of wasted business time you have cost me by forcing an update which was clearly not tested with WIndows Live Mail 2012 (which as incredible as it may seem, PEOPLE STILL ACTUALLY USE). 

Please reply ASAP because I have had enough - and I will not accept the amount of loss MS has caused me. It is COMPLETELY unacceptable. 

Please can someone from MS help me to fix this problem and give me details as to claim compensation for the loss of income due to the huge inconvenience. 



 [ Moved from: Windows / Windows 10 / Files, folders, & storage ]