Why would Microsoft not won't people to be able to close/ delete accounts?

1) The first account is a Hotmail account and when I try to close/ delete it, it tells me to remove all subscriptions? I DON'T/ HAVE NEVER HAD ANY SUBSCRIPTIONS WTF?

2) The second is an Outlook email account (Microsoft using the 'Outlook' name for two separate products is very bad/ confusing) and when I try to close/ delete the account it states 'Our server is having a problem. We are working to fix it as soon as we can, so try again later' but it has said that for nearly TWO WEEKS.

Now I wouldn't be so p*ssed off if Microsoft had a proper email/ live chat/ phone customer service in which people could get actual one-to-one help.