Really REALLY sick and tired of Outlook NEVER working properly! Hey Microsoft - WHEN ARE YOU GOING TO FIX THIS PIECE OF JUNK?

Now it is completely frozen on the little pointing hand; when I try to click on any message it refuses to open; it sort of flickers a lot but does nothing, it's completely stuck.
DOES ANYONE FROM MICROSOFT EVER LOOK AT THESE MESSAGES AND TRY TO FIX ANY OF THESE PROBLEMS??