Day 6

So it seems Judith went to the same Mircosoft School of support

No one is probably going to read this, they will also just copy and paste some drone about going to this link blah blah blah

Fob em off for another couple of days...  Just because their mail acconts are locked out doesnt mean their business will deteriorate.

So I will once again state that I have submitted a query and also a private support request or whatever someone decides to call it today, but I am still yet to have any success because... all you get from that request is another bloody link telling you to recover or reset your password

WHICH IS WHAT I CAN'T DO HENCE WHY I NEED SUPPORT.

But thank you Richard and Judith for showing absolutely no commitment to helping me and closing off the thread.

I am delighted to be able to post again

Nope... it did not work Richard

BUT... thank you anyway for closing this thread before I even had chance to check the solution or should I say copy and pased the same old thread of words that I have been continually reading for the past 5 days.

So what's plan B to help out this very very unhappy customer???

I cannot verify my account

5 days ago I got an error when trying to access xbox live using my hotmail account.

When i tried to login on my computer I got the message "Someone else might be using your account"

The alternate mail and mobile number are old and I cannot use them to verify my account.

I click the links and fill in the questionaire but as I dont use this account other than on my xbox I am unable to answer anything like

Folders you have created

Recent email subjects

Recent email contacts

I am however able to provide my credit card details used on the account

BUT

All I get is an automated email saying try again.

Please help as I have now been trying to resolve this for 5 days now

• All Replies (1)

Found this helpful 0

Richard Jordan_H replied on

MicrosoftForum Moderator

Hi Neil,

Thanks for posting. I understand that you are having issues with your account and it would be best if you submit a query through thislink. Please choose the appropriate link for the issue.

I locked this thread since you will be assisted privately through that link and for other user's having the same issue, you can refer to the link provided here.

Regards,

Richard

Found this helpful 0

Judith_C. replied on

MicrosoftForum Moderator

Hi Neil no account,

Welcome to Microsoft Community. We understand that you need to access your account.

We have determine that you need to submit a private support request in thislink to get a help from our support agent. Their support will be able to give you the necessary help on how you can regain access to your account. Select the exact or nearest error message you encountered when signing-in. Kindly include all the information regarding your account in the private support request.

For other customers who encounter the same issue, please also refer to the above link for your account issue.

I will now lock this thread.

Thank you.