Hi,

I am having the same issues that    Joan1975  posted    

 ''I purchased a Mac Book Pro and I am a new Mac user. I also purchased the Office for Mac 2011 Home & Student. I installed it and it had been working great. No problems. My issue is since allowing updates (and I am not sure what update started the problem) I have a window on my desk top that will not go away and I have Microsoft Outlook "O" situated on my dock and cannot get rid of it. The window on my desk top is titled "Get Started with Office 2011." Inside the window it says Welcome to Microsoft Office:mac2011, How would you like to get started and has these options to click on: Enter your purchased product key, Sign in to an existing Office 365 subscription, Try Office 365,including Office for Mac, or Use Office to view your files for free. Since I had purchased Microsoft Office for mac and have a product key this is the option I clicked on, however I get an :invalid product key" message. I do not want to use the other options because they do not  pertain to me. Also the Microsoft Outlook icon is on my doc and I do not want it there! I do not use it and do not need the clutter on my doc. Does anyone know what I can do to correct these issues? ''

My free 90 day Apple support and extended warranty has long since expired.  I do not care for Outlook in my dock, i do not use it, and have never tried to open it since installing office for mac 2011 student/home version.  Last week i clicked on the icon by mistake and i've been having trouble removing this welcome window ever since.

The product key I enter does not work (for student/home version only  W P X , Outlook not included), all I wish is to get rid off it !

I do not know which directives  Joan1975   got from  Apple support  to resolve this problem, though it seemed quite simple from reading the response.  

Does anyone have a clue how I can resolve this issue ? 

  Thanks