Hi,

We have many users working outside of the Office, and most of them are using Outlook for Mac 2011. We are using Exchange 2013 and this has been happening a while.

The mailbox quota, is set to 20 GB. Initially, we had some users reporting the issue and we adviced to create a new identity and it resolved. But, after a couple of days, they report now that it has again started showing up. The number of users getting affected with the same error has started growing over the past couple of weeks. Nothing on the Server side has been changed.

One of the user told that they created a new identity and once the email syncing has been completed, the issue started to occur again. The mailbox statistics are as below.

TotalDeletedItemSize         : 822.6 MB (862,593,451 bytes)
TotalItemSize                : 5.866 GB (6,298,502,453 bytes)
MessageTableTotalSize        : 467.3 MB (490,045,440 bytes)
MessageTableAvailableSize    : 32.75 MB (34,340,864 bytes)
AttachmentTableTotalSize     : 5.939 GB (6,376,554,496 bytes)
AttachmentTableAvailableSize : 1.031 MB (1,081,344 bytes)
OtherTablesTotalSize         : 7.438 MB (7,798,784 bytes)
OtherTablesAvailableSize     : 1.656 MB (1,736,704 bytes)

AssociatedItemCount  : 41
DeletedItemCount     : 5024
ItemCount            : 27227
TotalDeletedItemSize : 822.6 MB (862,593,451 bytes)
TotalItemSize        : 5.866 GB (6,298,502,453 bytes)

The second user is also having similar statistics. (less that this only). However, there are more number of users and as of now I am in contact with two of the people in this remote office location.

At this point of time, I am seeking for a permanent solution since that if I ask the users to recreate the identity they will again start getting the same issues after a couple of days. They are not in a position to take my advice to recreate identity and they will simply ignore my suggestion.

I have been checking with Apple regarding this and they redirected to check with Microsoft. Has any one else come across this situation previously?