YOU PROMISED SINCE THIS MORNING YOU WERE GOING TO FIX THE PROBLEM BY 8/14/2013 AT 11:00 AM!!! IT IS ALMOST 4:00 PM EST. AND YOU STILL HAVE NOT FIXED THE PROBLEM!! I NEED MY OUTLOOK EMAIL ACCOUNT WORKING!! I ORDERED QUITE A FEW THINGS THIS MORNING ON LINE AND I CANNOT EVEN CHECK CONFIRMATION, STATUSES, AND I RUN A HOME BUSINESS AND I RECEIVE MANY EMAILS AND CANNOT GET TO THOSE!! THIS IS UN-ACCEPTABLE!!! YOU SAID THE PROBLEM WOULD BE FIXED BY 11:00 AM THIS MORNING IT IS LATE AFTERNOON!! WHY DO YOU MAKE PROMISES YOU CANNOT KEEP!! PLEASE THIS IS URGENT AS EMAIL IS PART OF MY HOME BUSINESS AND I NEED TO ALSO CHECK ON THE STATUS OF EVERYTHING I ORDERED ON LINE TODAY!!