I have been using Skydrive for a couple of months to try to save our family photos in a 21st century way. Uploading had been going well - on the days when I have had time I have been able to stick a few hundred images onto my sliver of the MS cloud for a total count of over 10GB.

Then in the last few days I noticed that:

A I can only upload one picture at a time (GRRRRR ..... )

B There is no longer a % display on the upload so I can't tell even how long this will take and

C When a picture's filename turns out to be a duplicate - not uncommon when you go through more than 1 device in 4/5 years - SD no longer gives the option of renaming itself but cuts the upload and tells me to "rename locally and try again" (response: concise and unprintable).

I have been a hotmail user for about 17 years (does that make me a loser BTW?) and paid extra for 50GB storage for our albums. I have also upgraded / deleted and used various versions of Silverlight on 2 machines to try to make this work and it still doesn't.

Could someone please tell me what has happened? And if this change is irreversible help me transfer my files to another account and get a refund for the storage to which I no longer have practicable access?

Thanks and regards etc.

Giles