My mother has a non-windows/Microsoft email account. Two days ago she was unable to send or receive any emails using windows live 2011 (Build 15.4.3555.0308), which she has successfully done for months. She runs Windows 10 Home edition.   She is able to receive emails on her android tablet using the generic mail app and she is able to access them online by logging into her account. I have re-added the account to confirm the server/pop3 settings. She has not changed her security program or settings recently.

She gets the error message.
"Your Pop3 server has not responded in 60 seconds. Would you like to wait another 60 seconds for the server to respond?
Account: optusnet.com

Server: mail.optusnet.com.au"

She also gets the same message but regarding the SMTP server.

What can I try next?

Thanks

Lauren