On the advice of Firedog, I changed my Logon Server to outlook.office365.com several months ago.  After I did this, my Windows Live Mail worked much better, until a little over a week ago.  But now, once again, my Windows Live Mail has stopped working.

Once again, I am getting the following message:

Unable to send or receive messages for the . . . account.  Header download for the ‘Inbox’ folder did not complete.  Your server has unexpectedly terminated the connection.  Possible causes for this include server problems, network problems, or a long period of inactivity.

Server response:  Your IMAP command could not be sent to the server, due to non-network errors.  This, could, for example, indicate a lack of memory on your system.

Server:  outlook.office365.com’

Windows Live Mail Error ID:  0x800CCC0E

Protocol:  IMAP

My computer is a desktop that runs on Windows 7, and I am using the 2012 version of Windows Live Mail.  I used to have Windows Live Mail on another computer of mine, a laptop, but that computer has since crashed.  Hopefully the fact that I now have Windows Live Mail on just one computer will simplify things now.

I recently found out that my computer is running on just 2 GB of memory, which shocked me.  Apparently its resources are being strained to their limits and beyond with everything that I’ve been doing on my computer.  I have been accessing my Windows Live Mail while I have my Firefox browser open, with quite a few tabs up, but this didn’t prevent my Windows Live Mail from downloading new messages, at least not until recently.  I ordered some new memory cards, but for some reason the order was cancelled.  I don’t know whether or not the lack of memory on my computer is the problem.  It wasn’t really a problem before (though I think it has made my computer slower than it should be).

Also, I recently had someone from US Internet (our internet provider) come and replace the modem, after I had been without internet access for a couple of days.  He told me that the modem was out of date and not working anymore.  He also said that I should get a new router too, because that was also out of date.  Is that the problem?  If I get a new router that works better, do you think that will fix the problem?  I am still able to access the internet on my browsers.  My Firefox browser works as well as it ever did.  So I don’t know if that’s the problem either.  My emails still download when I access my email through my Firefox browser, but I really don't like accessing my email through a browser.  I don't like the format.  I find it clunky and not at all user-friendly, compared to Windows Live Mail.

Is there anything else that could be causing me trouble?  Is there anything else that I can do to fix this?

I hope that Microsoft isn’t shutting down Windows Live Mail so that it won’t work for anyone anymore.  Perhaps if there are others who have had issues with Windows Live Mail lately, that might tell me something.

I greatly appreciate all the help I’ve received in the past, particularly from Firedog and PaBear.  I hope that I can get some help, once again.   Thank you.