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Hi,

To get better clarity on the issue please answer the questions below:

• What is the current version of Windows Live Mail installed on your PC?
• What is the type of email account that you are trying to configure with Windows Live Mail?

Please get back to us with the above information so that we can assist you further.

Thank you.

Windows 7 home premium

Version 6.1.7601 service pk 1

Windows Live Mail version 2009 build 14.0.8089.0726

Hotmail account