I have a new laptop running Windows 10 and have downloaded Windows Live Mail 2012. I already use this on a separate Windows 7 system successfully. I have configured it exactly the same as on the system that is working fine.

The problem is that I can no longer receive e-mails although I can send them. There is no error message - it appears to connect correctly to the ISP but says 'There are no new emails', although I can see new emails on my Windows 7 system, and through webmail, and on my Android phone.

I reported this to my ISP (Demon) who told me that I have exactly the same symptoms as some of their clients had when first using Outlook on Windows 10, but Microsoft Outlook support won't talk to me.

Bill Budd