Despite uninstalling and reinstalling Windows Live Mail I am unable to receive emails on my Sky account. I can send emails on my Sky account and my Hotmail account works completely satisfactorily.

When I click to receive messages on my Sky account I get the following error message:

Unable to send or receive messages for the Sky account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity.

Server: 'pop.tools.sky.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes

This is clearly a problem with Windows Live Mail as I can receive my Sky emails perfectly well on my iPad.

I am using Microsoft security essentials as my anti virus.

Can anyone help to resolve this issue.