Hello,

On Friday I posted here about having blocked my daughter's outlook.com account after changing her country of domicile from UK to US by mistake. On Saturday morning an admin from here told me to post my problem on the following link: http://windows.microsoft.com/en-US/windows-live/id-support

I did that and no one has come back to me (it has been over 48 hours). I managed to talk to a Microsoft employee on the phone who told me that no phone support was provided for free accounts (thanks!). Instead he directed me to yet another supoprt web site: account.live.com/acsr

This page asked me to fill out a form detailling what account had a problem and going through some security questions. I was very hopeful as I filled out this form. Unfortunatelly, when I hit the submit button I got yet another error message saying that Microsoft is unable to display the page.

So to summarize, my daughter's outlook.com account has now been blocked for 3 days and Microsoft can't help me on the phone and the 3 support web sites I've been directed to so far have either been unhelpful (this one), dead (the one I was pointed to here) or broken (the one I was pointed to on the phone).

Is there anyone who can help me please?

I understand I am not a paying customer but my request will only take a helpful person 5 minute to fix.

Change her country back to UK and that's it!!! :(

Regards.

Piourk