i have tried repeatedly to close my two hotmail account.  and i follow the exact steps provided in the website but for one account when i put my user name and password and click on close account it will ask me to to deactivate my hotmail account first and when i click on that it takes me to main msn news page which strange and in the other account when i click on close accoutn it says i need to close any paid service which i do not know what they are talking about as my kids in the past has used it for xbox but we do no have xbox anymore

please do the needfull to help me closing these two account