Did the data loss occur right after renaming or was the data still there for a brief time?

Right after

Did you have issues logging in before noticing data loss – did you have to reset his/her password?

i have reset my password 3 times

Did you click on any link before the issue occurred? \

no, not that i can remember

Did you try to close/deactivate the account before the issue occurred?

no, definitely not

Did you have issues logging in before or after renaming your account?

no, but something strange was happening with my alias, where the second 'm' in my name kept being dropped when people tried to reply to me

When was the last time you logged into your account?

? 2 seconds ago - and i am still unable to access very important emails!!!!

please help!