Hi -

A few months ago, I decided to delete my existing hotmail address and create a new one (my account was hacked). When I entered the settings to do so, I saw that an "alias" could be created. Thinking this would solve my problem and save my existing email address, I created an Alias. However, the next time I attempted to login, it reported that the email does not exist. So, I thought I needed to enter the Alias email to login, but that did not work either. Not having the time to figure it out, I created a brand-new outlook account and notified some friends and family of the new address. The new outlook account never works right (which is totally ridiculous and unacceptable), but that's the next problem I'll tackle. The thought of creating yet another email address with a different vendor is not at all appealing.

My fear is that my old email is actually still valid and receiving emails. But I am not able to access them.

I was hopeful there would be a customer service phone number I could call to discuss. How naive of me!

Can someone help?