Glenda,

I am having the exact same problem as Microsoft's other customers, going around in circles with Microsoft's verify form. I have had my account for over 20 years and obviously things and information has changed. It never occur to me to change the information on my account.

 
Getting access to regain ones account is very frustrating to say the least. Microsoft has to come up with other means for their customers to retrieve their account (NOT USER FRIENDLY.) I do understand security, but there should be a live person to ask specific information in reference to one's account and have it reset right away. After all, I can call my bank, talk to someone and get access to my information and that is my money not some stupid Hotmail.

I agree with the other response...There is no email or number to talk to someone to give details to verify you as the owner, just the damn form that asks for information that can be changed by the hackers..no ISP of the computer you most use to access your email,... or which browser you regularly use,... no way of sending your ID.

The whole procedure is retarded that the owner is treated like the criminal and the damn hackers get away with it!!!  I keep getting the same email back with the ridiculous solution of "open another account" are you kidding!!!!

I too, need to have a private conversation with you.