In subject post I am lost at your first statement: "Open Windows Live Mail".   Do you mean Windows live mail that you access through your browser, or do you mean Windows Live Mail that you access from Windows Outlook.  They are different.  What I do in Outlook is not what I see in Windows Live Mail when I go through my browser. My folders are different in browser accessed Live mail because I establish them in Outlook accessed Live Mail........ I'm confused.  Can someone tell me what's going on?  I'm simply trying to get a new live email account with a different email address/name.  If I use Outlook, I can't add an account unless it exists.  Do I first establish it in Windows Live Mail through my browser, then put it in Outlook?  Something this easy shouldn't be so hard!!