I downloaded 8.1 the other day.  I went to download an app and it said I needed to verify my e-mail address -- I hit resend e-mail and I got an error.  The reason for the error is the wrong e-mail address is listed.  It was listed as *** Email address is removed for privacy *** and it should be *** Email address is removed for privacy ***.  There are no options on your horrid website to make this change.  It let me change my password to which it doesn't recognize now.  It let me close the account and when I went to open another it said my e-mail address *** Email address is removed for privacy *** was not available.  I've had this e-mail address for many, many years.  I've had an online account with Microsoft for many years.  I tried calling 800-642-7676 and requested a callback due to the wait length.  When it called me back it put me on hold and then I got the message to request a callback.  I am unable to get any support from your company online or via phone.   I am hyper-frustrated at this time.  Here is what I need done.   My e-mail address is *** Email address is removed for privacy *** -- that needs to be changed and my password apparently needs reset.  Do not sent me to password recovery because it doesn't recognize me.  My name is Mark Meloy.   What else do you need to help me?  This is absolutely . 

Chatted with Angelita C for well over an hour and she couldn't help me.  this is a temp account