Question about Outlook Express

Hi all

This is quite clearly a topic that has been discussed endlessly. I find it ridiculous that Microsoft support can't arrange for clients to gain access to accounts that their own company designed. Be that as it may, I'm getting the same message as everyone else about being signed in to Office365 (I don't even have an Office365 account, nor does my organisation).

The account in question is a university account and it is extremely important that I get access to it as soon as possible. I have tried all of the fixes recommended, from clearing caches, using incognito mode, installing a new browser and everything inbetween. Needless to say, I've had no luck with any of them. I have also tried linking my Outlook account to my Gmail but obviously a confirmation email is sent to the Outlook account so that doesn't work.

As I have said in the subject line, my university account does not end in .edu - instead it ends in .ac.za

Microsoft support: this is an urgent matter as it will affect my studies and assignment submission so autogenerated 'we're looking into the issue' messages are of no use to anyone. Please assist me in fixing the account so I can move to the relative safety of a Gmail account.

Kind regards,

Jay