I have just bought a shiny new Mac Air (running OS/X 10.9.3) to replace my Windows 7 notebook for work. I was sick of lugging around the brick! 

My company email is on Exchange and I bought the Office for Business so I got Outlook as my mail client (running 14.4.2). I also need to use Lync for messaging / conf calls.

After more than a week of screwing around with Outlook I continue to get the following symptoms and I feel like taking my nice new Mac back to the shop and hitting someone over the head with it! At the moment it is unusable for any work purpose given Outlook is my most critical application with the rest of the Office suite.

I have seen lots of issues with upgrading to Maverick and seeing duplicate emails, but I don't have that issue (thank goodness!)

My scenario is:

1. Outlook never refreshes my mail unless I clear the cache and then it then reloads all the mail (over the next few hours)

2. Pretty much continuously says it is either:

a. "Updating Server" which goes on for a very long time indicating typically some random number of items in my Inbox being updated (anything from a few hundred to 1500+). My total inbox has 2632 entries in it so not too huge.

b.  "Inbox : Downloading" items which doesn't give a count but again goes on for a long time

c,. Sits there doing nothing when in fact new mail has come in (as evidenced by referring to my trusty and reliable Windows Outlook client)


I did see issues around ticking the disable nap check box which I did in the hope that it would fix the problem. It didn't!

Appreciate any wisdom and help!