I have been locked out for 1 week and been unable to "re-activate" my account using password re-sets, code activation using my alternate email address.
1) The automatic code reactivation has not been sent to the correct address despite resetting this data for you.
2) The submission of sample email headers, addresses, mother's birthplace, previous passwords, credit card data and even current XBox live data has not been enough to prove that I am the owner of the same account. An account that has been active for over 10
years!!!!
You have hidden behind an automatic process that has not even allowed me to succeed!!!
I have:-
1) tried to use a code finally sent to my alternate email address via this 'newly created' Hotmail account without success!!!
2) been refused to acknowledge the 3 new passowrds that I have tried to re-activate my account with!!!
3) been refused to continue with the re-activation process stating that I have tried too many times!!!!
You have my existing data, emails and addresses, stored files. !!!!!
You have seriously interrupted my current business activities, you are costing me money by preventing my clients form contacting my persoal email address!!!!
You have reneged on your commitment to secure services and in actual fact are certainly to be criticized for fraudulent supply of software.
I demand to have a HOTMAIL technician deal with this complaint as I have spent hours trying unsuccessfully to get the process done myself and yet it is clearly designed to prevent me from succeeding despite my submission of as much personal proof data as possible.
WHAT IS IT GOING TO TAKE FOR YOU FOLKS TO UNDERSTAND THAT YOU ARE HOLDING CLIENTS TO RANSOM BY PREVENTING SUCCESSFUL RE-ACTIVATION????
WHAT WILL YOU DO TO MAINTAIN MICROSOFT'S REPUTATION.
THIS IS APPALING AND I AM BITTERLY ANYGRY TO BE DEALT WITH IN SUCH A FLIPPANT MANNER.
GET SOMEONE TO RESPOND TO THIS EMAIL AND HELP ME !!!!!!
SHANE P. MCKENNA
DUBAI, U.A.E.
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