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Security Question

28. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: FAFSA, password reset account, security issue, Security Question Team
Team,

The account of son was hacked some time ago. I just discover this today an also that we have a security issue. Since this account was used to apply to some university, FAFSA, etc.

This make the hacker easily to get personal information.

This hacker are professionals this make almost impossible to recover the account. You also could help blocking all accounts that has the same email as password reset account.

I would like to block and or delete this account. I don't want to place the email on the forum. Please let me know if you could support us.

Thanks for your support.


How to close/regain a compromised account (w/ verification loop)

28. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: password reset account, verification code
My original primary email account *** Email address is removed for privacy *** has been compromised. The 'automated' methods provided to recover my account have served only to lock me out of it, mainly due to the fact that it is a very old account, and most of the information is no longer current. The password reset account associated with that particular email can be used only to reset passwords. If I try to get a verification code to log back in, it only gives me the option to send the code I am locked out of, instead of the one im using to post this. I need access to this account as I have many other services tied to it, which I currently cant access because they need email verification every now and then. 

Obviously in this case I need some moderator assistance. Ive tried everything in my power to get the account back, but I simply cant do it without some actual human help.

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