I have an MSN email account which I access via a shortcut on my desktop (last access was January) and when click on it it signs me in, but then I have to update the software, which then puts a MSN Installer shortcut on my desktop. I click on it where it prompts me for my email address/password, but then tells me " The Microsoft account is incorrect. Please try again." So, I did, but no change.
I clicked on the MSN shortcut again, but signed in as a Guest which again sign me in but wanted to update the software. I went through the steps again and again it asked me for my email address/password - no change
I contacted Microsoft 1800 number and was given a case # 1213022406 and reference # 130804-002204-028
Microsoft Acct
****@msn.com
*****searched on and comes up as a valid email but wont allowed me to reset the password (Entitlement Benefits Dashboard)
Windows Live ID/email says incorrect - no option to reset pasword
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