I get the Microsoft account page containing the Overview, Notifications etc, but cannot see any way to access my emails.
When I sign into my account I cannot see my inbox.
Hello, I was wondering if this was a legit email from Microsoft. If not i'll report it to Microsoft right away.
Here is the screenshot of the email, I've also hovered on the link to see if it was real or not. The actual link is down at the bottom of the screenshot.
Thanks!
I have an email account that I can currently access.
I had another account that was linked to this account for several years.
Microsoft removed the linked accounts and I have forgotten the password.
I have tried to verify my ownership to this account but the validation email linked to the forgotten account is my ex-girlfriends and we are no longer on speaking terms. I cannot find a way to change this email address.
I have also submitted several forms to validate my ownership, completing the forms with 100% correct information. I know this information is correct, however the automated process does not validate my ownership.
I have now submitted two support tickets via Microsoft Customer Support (@css.one.microsoft.com), but when I get a response and click on the link to view the incident, I get an error: *** Email address is removed for privacy *** cannot view this incident.
I have contacted Microsoft Support and they have told me that I cannot speak to anyone regarding this issue, and that I must resubmit the same form I have already submitted 4 times!
Please advise how I should resolve this issue.
I had another account that was linked to this account for several years.
Microsoft removed the linked accounts and I have forgotten the password.
I have tried to verify my ownership to this account but the validation email linked to the forgotten account is my ex-girlfriends and we are no longer on speaking terms. I cannot find a way to change this email address.
I have also submitted several forms to validate my ownership, completing the forms with 100% correct information. I know this information is correct, however the automated process does not validate my ownership.
I have now submitted two support tickets via Microsoft Customer Support (@css.one.microsoft.com), but when I get a response and click on the link to view the incident, I get an error: *** Email address is removed for privacy *** cannot view this incident.
I have contacted Microsoft Support and they have told me that I cannot speak to anyone regarding this issue, and that I must resubmit the same form I have already submitted 4 times!
Please advise how I should resolve this issue.
My husband and I have received emails notification from Microsoft that the credit card we use for monthly account payment has expired. After trying all the obvious options unsuccessfully, we are still trying to find a way to give the renewed card details
to Microsoft so that we do not lose the service. BUT there seems to be no way to contact them for this purpose, or even to ask how to do it, except through this Community. Any suggestions before we are cut off will be much appreciated. We use msn.com for
emails even though we are now based in Australia. thanks for any tips. Janet, Brisbane
It's so darn confusing on my computer to have two different Outlooks!!! Doesn't make any sense to me at all!! What was wrong with "Hotmail" anyway?
Hi Everyone,
I have an MSN email account which I access via a shortcut on my desktop (last access was January) and when click on it it signs me in, but then I have to update the software, which then puts a MSN Installer shortcut on my desktop. I click on it where it prompts me for my email address/password, but then tells me " The Microsoft account is incorrect. Please try again." So, I did, but no change.
I clicked on the MSN shortcut again, but signed in as a Guest which again sign me in but wanted to update the software. I went through the steps again and again it asked me for my email address/password - no change
I contacted Microsoft 1800 number and was given a case # 1213022406 and reference # 130804-002204-028
I have an MSN email account which I access via a shortcut on my desktop (last access was January) and when click on it it signs me in, but then I have to update the software, which then puts a MSN Installer shortcut on my desktop. I click on it where it prompts me for my email address/password, but then tells me " The Microsoft account is incorrect. Please try again." So, I did, but no change.
I clicked on the MSN shortcut again, but signed in as a Guest which again sign me in but wanted to update the software. I went through the steps again and again it asked me for my email address/password - no change
I contacted Microsoft 1800 number and was given a case # 1213022406 and reference # 130804-002204-028
Microsoft Acct
****@msn.com
*****searched on and comes up as a valid email but wont allowed me to reset the password (Entitlement Benefits Dashboard)
Windows Live ID/email says incorrect - no option to reset pasword
When I first created my Microsoft account, I used a .edu email. The email is no longer active and I'm unable to access the account. Is there a way to "transfer" my Xbox gamer profile to a new Microsoft account?
When I first created my Microsoft account, I used a .edu email. The email is no longer active and I'm unable to access the account. Is there a way to "transfer" my Xbox gamer profile to a new Microsoft account?
I am completely frustrated. I could literally scream. I've repeatedly tried everything to gain access to my old hotmail account. I created the account years ago and used it from time to time for different tasks. A couple years ago I changed the password
and never updated my phone number. For 3 months now I have been trying to access it but with no success. I have followed all the proper channels. I must have done the following process - https://account.live.com/ResetPassword.aspx about 30 times by now. I
can never get any "real" human support for this. I need access to the account email because I've used the account as my email address when registering for other services. A month ago. I started getting this message and now I get no message at all.
I NEED HELP !!!!!!!!!!!!!!!!!!!!!!! I NEED A REAL MICROSOFT SUPPORT PERSON TO CONTACT ME !!!!!!!!!!!
Your security is important to us
Recently, we received several requests to gain access to xxxxxxxx@hotmail.com. Unfortunately, we were unable to verify
your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you
from any possible malicious activity.
Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even
receive messages from multiple email accounts.
With a new account, you’ll be able to use the following services across all of your devices:
- Best-in-class email with unlimited storage at lightning speed and serious security.
- Stay connected with friends and family, see social updates and chat with Facebook friends, and make ordinary moments memorable with video calls.
- Free online storage for thousands of docs and photos, shared your way.
Don’t get locked out again
Once you create a new account, we highly recommend you update your password reset information with a phone number or alternate
email address. This will make it easier for you to gain access to your account in the future if you are locked out again.
Thank you
Microsoft Support Team
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA
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