Question about Outlook Express

I have read all of the posts and have been unable to unlock my account.  I have been locked out for almost a month now trying to work with Microsoft to get it unlocked.  Hoping someone here can help me.  I am going to post all of the steps I have gone though.

I went to this site 3 times and filled out the form and submitted: https://account.live.com/acsr. I get an email that says "We've received the recovery request for your Microsoft account ********** (email removed). Your issue number is: 95631223 What's next? We'll review the answers you submitted and send you an update soon. Please note that it can take up to 24 hours for us to get back to you. If we are able to verify you as the account owner, you will receive a link to reset your password to regain access to your account. Thank you for your patience. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner. Thank you, Microsoft Support Team Microsoft respects your privacy. To learn more, please read our Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA 98052 USA Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. All 3 reference numbers are...95631223, 95631224, and 96210273. Although it says someone will get back to me in 24 hours, I never hear anything else. The last time was August 6, 2013. The only correspondence I got was a feedback request...bad feedback so far obviously.

I filled account verification form out and got the following response, General Issue 08/09/2013 10:05 Subject: 1213422699 From: Escalation Agent Hi, We found out that your account is associated to a Xbox Live subscription. We strongly suggest that you contact our Xbox Support for their account validation process and once you pass, they also have the tools to provide you with a password that you can use to gain access to your account. You can use the contact numbers and a link below on how you can reach their support team. Xbox - Customer Service Information - 425-635-7180 (800) 4MY-XBOX or (800) 469-9269 Xbox Customer Support http://support.xbox.com/ Thanks! Paolo P. The support number for this request was SRX1213422699ID. So, I called Xbox live and they told me to let you know that my account is active and I can access it with no troubles, rather it is LOCKED by Microsoft and they cannot unlock it. They can only help with password/account recovery. Since I can log into my account and it tells me that it appears to have been compromised and is locked, I must go through you to UNLOCK it.

I have gone to the site mail.live.com 3 different times and have reset my password.  I can get in with the new password, but it tells me "It looks like someone else might be using your account. To help you—and only you—get back into ******** (email removed), we need to verify that it's yours"  I then have 2 choices: send me a code via text message or email.  If I choose text message the phone number is blocked, but the last 4 are my number.  I never get a text (I have done this 5-6 times).  If I choose send me a code via email, I get the following error message "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."  I have been getting this error message the entire time I have been trying to get back into my account.  I have tried the page using Firefox and Internet Explorer, same error with both.

My latest response from Microsoft was "

Subject: 1213546862
From: Escalation Agent
Hi,
Welcome to the Microsoft Community.
After reviewing the information you provided and looking at your account details, I’ve determined that you need to reset your password to recover 
your account.
To do this kindly go to (https://account.live.com/password/reset) .
If your not able to reset your password kindly follow the steps below for the validation procedure, you will be prompted to provide an active 
alternate email where the password reset link will be sent once you passed the validation (Step#6)
1. Select "I think someone else is using my Microsoft account". Or “I forgot my password” (Select which is applicable).
2. Click "Reset your password".
3. Enter your Microsoft account (The account affected by the issue) and type in the characters you'll see in the pictures
4. Hit Next.
5. Click "I can’t use any of these options".
6. Enter a working email address (Alternate e-mail address) where we can contact you.
7. Click “Next”.
8. Fill-up the form and click “Submit”.
Please read this help article “My Outlook.com account has been hacked” at http://windows.microsoft.com/en-us/windows/outlook/hacked-account 
and follow the steps to scan your computer using antivirus software.
Get back to us with any results.
Thanks."

Clearly I am back in the same circle again as I have reset my password 3 times with no authentication confirmed and I have filled out the Step #6 
form 3 different times and I never get a response back after the initial email that says I will hear back in 24 hours.  All 3 times have been over 
4 weeks total and I have not heard back.

I have done ALL of the steps they have asked. I tried chat today and they wanted me to do all the same steps again and even disconnected me as I was trying to ask another question.  . Please help me unlock my account as I have done all of the verification steps that they have asked so far.  I'm so sick or trying to get the account verified.

Here are my SRX #'s:
SRX1213422699ID
SRX1213546862ID

Thanks, MW