Thank you
I did clear the cache for the browser.
Good day
My e-mail was hacked last week and my contacts have been receiving dodge e-mails. They changed the password as well as the recovery e-mail addresses. I have tried resetting my password but get the automated response
"
| 10:25 AM (2 hours ago)  | | |
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We recently received a request to recover your Microsoft account *** Email address is removed for privacy ***. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.
Helpful tips for filling out another form:
- Answer as many questions as you can.
- Use the information you provided when you created the account, or last updated it.
- Submit the form from a computer you frequently use.
- You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
- Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” rather than “hotmail.com”.
Ready?
Thank you,
Microsoft Support Team
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA
Account recovery request 99840334 is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. Microsoft respects your privacy. To learn more, please read our Privacy Statement."
I filled in each and every line of information that i was asked and it was still not enough. I have very important e-mails on my account and now that i lost my account i have lost the e-mails.
Does not help redoing the reset password as i keep getting the same automated response.
Hello,
On Friday I posted here about having blocked my daughter's outlook.com account after changing her country of domicile from UK to US by mistake. On Saturday morning an admin from here told me to post my problem on the following link: http://windows.microsoft.com/en-US/windows-live/id-support
I did that and no one has come back to me (it has been over 48 hours). I managed to talk to a Microsoft employee on the phone who told me that no phone support was provided for free accounts (thanks!). Instead he directed me to yet another supoprt web site: account.live.com/acsr
This page asked me to fill out a form detailling what account had a problem and going through some security questions. I was very hopeful as I filled out this form. Unfortunatelly, when I hit the submit button I got yet another error message saying that Microsoft is unable to display the page.
So to summarize, my daughter's outlook.com account has now been blocked for 3 days and Microsoft can't help me on the phone and the 3 support web sites I've been directed to so far have either been unhelpful (this one), dead (the one I was pointed to here) or broken (the one I was pointed to on the phone).
Is there anyone who can help me please?
I understand I am not a paying customer but my request will only take a helpful person 5 minute to fix.
Change her country back to UK and that's it!!! :(
Regards.
Piourk
I recently purchased a new laptop with Windows 8. I created a Microsoft account with my usual email. I accidentally deleted the account and now I am trying to recreate it with the same email. However, every time I do this, it tells me that my email address
is "already taken". I need to use this email because the apps on my computer default to it automatically and request my password for the account, but it never works because the account no longer exists. If I can't use the same email, can I at least change
my laptop's default email?
Whenever I try deleting my email account, it says that first I need to cancel any paid services with Microsoft and then deactivate my hotmail account. So when I go to the link to cancel any paid services with Microsoft, it says that there is no billing
information. It does not make sense; it's asking me to cancel something I don't have. I just want to delete my hotmail account. I already called Microsoft and Microsoft billing and they told me to come here.
Please help, been blocked from my Xbox Live account. My account name is DarkVanguard19 and my email address for this account is *** Email address is removed for privacy ***
To cut things short I've had my account for a long time, when i first created my account I was too young to set it up myself so my brother set up an email address and payment methods for it to run. Im paying for it now and whilst it was all working fine its blocked me from logging into my account through LIVE and through my pc. Because the account was merely used just to run my Xbox LIVE account neither me or my brother can remember the specifics for the account, like secret security question answers or secret code.
Ive put this forward to the Microsoft team and informed 'Marv B' through a Live text style chat about the situation. He put the problem forward (ref: 1215820873) and said it would be resolved within a max of 18 days. I had an email come through from Microsoft (he account recovery request with issue number 99782742) in which they said my issue had been closed. They merely told me a series of steps:
Thank you for your request. Your Microsoft account *** Email address is removed for privacy *** was created using an email address from a provider other than Microsoft. To reset your password for this account, follow these steps:
But this was a just a generic and silly response, I've already tried this, I've tried it multiple times, but how on eart do I access the password reset email if its the account Im trying to get onto! It wont let me onto the account, so Im unable to see the email to reset my password. It was if they had not taken into consideration what I had told 'Marv B' - who was actually really nice and friendly.
Its fair to say the issue has not been resolved, and I still cannot access my account even though I know the password, and the email address, Im just blocked out of it for a reason I still do not know.
Please help!!
Thank you!
To cut things short I've had my account for a long time, when i first created my account I was too young to set it up myself so my brother set up an email address and payment methods for it to run. Im paying for it now and whilst it was all working fine its blocked me from logging into my account through LIVE and through my pc. Because the account was merely used just to run my Xbox LIVE account neither me or my brother can remember the specifics for the account, like secret security question answers or secret code.
Ive put this forward to the Microsoft team and informed 'Marv B' through a Live text style chat about the situation. He put the problem forward (ref: 1215820873) and said it would be resolved within a max of 18 days. I had an email come through from Microsoft (he account recovery request with issue number 99782742) in which they said my issue had been closed. They merely told me a series of steps:
Thank you for your request. Your Microsoft account *** Email address is removed for privacy *** was created using an email address from a provider other than Microsoft. To reset your password for this account, follow these steps:
- Click Here for the Microsoft account password reset page.
- Select an option and click "Reset your password".
- Enter your Microsoft Account, then enter the security characters, lastly click "Next".
- On the following page, select "Email me a reset link" and then click "Next".
- A reset link is now sent to your email address.
Should you require further assistance, please visit the Microsoft account Support Pages.
The account recovery request with issue number 99782742 has been closed.
Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.
But this was a just a generic and silly response, I've already tried this, I've tried it multiple times, but how on eart do I access the password reset email if its the account Im trying to get onto! It wont let me onto the account, so Im unable to see the email to reset my password. It was if they had not taken into consideration what I had told 'Marv B' - who was actually really nice and friendly.
Its fair to say the issue has not been resolved, and I still cannot access my account even though I know the password, and the email address, Im just blocked out of it for a reason I still do not know.
Please help!!
Thank you!
Hi all, I had an account that I was using a bit and logging in everyday and I noticed that Microsoft was asking me to update my security and I had 7 days to but I didn't pay attention which is my fault..... now I think my account has been locked down for safety but I've tried to prove that it is me by using another email but once I send then code that it asks me for it then says this '' As you're trying to access sensitive info, we just want to make sure this is you. To continue, check ro*****@hotmail.com for a message from the Microsoft account team and enter the security code here ''
I get no messages at all or emails for another code..... what should I do? please help.
Hello,
I am totally frustrated with the Microsoft hotmail support. This is my last and final request for help. Anybody....PLEASE HELP if you can. I am tired of automated replies!
I have answered EVERY question they have asked me for a period of almost one whole year and yet I get getting an automated reply telling me that I have not given enough of information to indentify myself.
I literally given the passwords to my accounts which donot work for reasons unknown to me!
I am willing to send my photo, my passport copy and creditcard details as well as proof of address, so that I can be identified by the police if I am falsely trying to access somebodsy elsé's account. What more does Microsoft want from me after answering
all their questions?
Well, my email I am unable to access is the one whose password I have used for many years and is known to me. De email I am trying to acces is my own *** Email address is removed for privacy ***.
I was given another email address by one of the moderators over here, namely *** Email address is removed for privacy *** in order to give me access to *** Email address is removed for privacy ***.
This did not work out. I found absolutey no email at this address. I need to access my emails at *** Email address is removed for privacy ***.
I have two questions:
1. Are the moderators working for free?
2. Are the moderators paid by Microsoft to do this work?
3. How do I know that my information is not being given to people outside Microsoft?
4. Is there any hope for me to have access to my emails at *** Email address is removed for privacy ***?
NB: It does not matter to me if the whole world has access to my account as long as I too have access to my account. That is how frustrated I am for not having access to my account.
ANYONE....PLEASE HELP IF YOU CAN. I am asking for help for almost a year now as far as I can tell.
THANKS FOR ALL THOSE WHO CAN HELP ME GET OUT OF THIS MESS I HAVE GOT MYSELF INTO FOR REASONS I AM UNAWARE OF.
Hello,
I am totally frustrated with the Microsoft hotmail support. This is my last and final request for help. Anybody....PLEASE HELP if you can. I am tired of automated replies!
I have answered EVERY question they have asked me for a period of almost one whole year and yet I get getting an automated reply telling me that I have not given enough of information to indentify myself.
I literally given the passwords to my accounts which donot work for reasons unknown to me!
I am willing to send my photo, my passport copy and creditcard details as well as proof of address, so that I can be identified by the police if I am falsely trying to access somebodsy elsé's account. What more does Microsoft want from me after answering
all their questions?
Well, my email I am unable to access is the one whose password I have used for many years and is known to me. De email I am trying to acces is my own *** Email address is removed for privacy ***.
I was given another email address by one of the moderators over here, namely *** Email address is removed for privacy *** in order to give me access to *** Email address is removed for privacy ***.
This did not work out. I found absolutey no email at this address. I need to access my emails at *** Email address is removed for privacy ***.
I have two questions:
1. Are the moderators working for free?
2. Are the moderators paid by Microsoft to do this work?
3. How do I know that my information is not being given to people outside Microsoft?
4. Is there any hope for me to have access to my emails at *** Email address is removed for privacy ***?
NB: It does not matter to me if the whole world has access to my account as long as I too have access to my account. That is how frustrated I am for not having access to my account.
ANYONE....PLEASE HELP IF YOU CAN. I am asking for help for almost a year now as far as I can tell.
THANKS FOR ALL THOSE WHO CAN HELP ME GET OUT OF THIS MESS I HAVE GOT MYSELF INTO FOR REASONS I AM UNAWARE OF.
Original title: HELP HELP HELP
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