I've had the same hotmail addy for nearly 10yrs. The only problems I've ever had occurred whenever Microsoft would make alterations or improvements, and they were minor. Unlike Microsoft, Google, Facebook etc., who readily fulfill request for information regarding their users, I'm not the type that is involved in social media, nor do I engage in other risky online behavior, which is why I've sailed pretty smoothly for so long, so - Why do I need to submit my personal information (phone number) for "security purposes"?
Does anyone have an email address for Microsoft that I can use to ask questions about the Windows 7 Photo Manager?

Or is this a scam? I really need to be able to get into my account ...

 

My email was hacked and message sent to my entire contact list.  And i ws unable to get into my email .  I got information from Microsoft to  get into email and changed my password.  Then I went  to check email today I found my email was being forwarded to another account that is mine so I don't have any incoming mail.  Now I guess this means that my email address is still compromised.  Can this person be traced and prosecuted?
My email was hacked and message sent to my entire contact list.  And i ws unable to get into my email .  I got information from Microsoft to  get into email and changed my password.  Then I went  to check email today I found my email was being forwarded to another account that is mine so I don't have any incoming mail.  Now I guess this means that my email address is still compromised.  Can this person be traced and prosecuted?
I have scoured the help sections relevant and read through as many community discussions/questions as I could stomach. Still I have not found any satisfactory resolution and in many cases, no resolution at all. The icing on the cake... this stupid website won't even let me post my issue. I keep getting "Sorry the request couldn't be completed. Please try again later" as if Microsoft knows what I'm going to say and just doesn't want to deal with it. Third time is the charm (crossing my fingers). No such luck of course. 

I am of course missing all my account content, excluding Contacts. I had Inbox, Drafts, Saved and custom folders that are all now missing years of my life. I do not know when Microsoft decided to break what wasn't broken and migrate my account to Outlook, but it unfortunately happened and now I am unhappy. This content ranged in time to before 2003 and while hotmail was no longer my primary email, I made a point to log in periodically in order to avoid LOSING ALL MY CONTENT. Just in case, I have already attempted to "recover deleted" even though I did not delete my own content. Additionally, I did not change my account/user name. It is the same username and passcode I have always used.

What additional information is needed to fix this issue?