Question about Outlook Express

My wife was refused access to her account, when she was asked to give an alternate email address she gave mine to help reopen the account.. When it came to me it went to my junk mail in my Hotmail. I find it strange that an email from Microsoft would go to junk. Before I open the submit a new form link, I would like to know if this is a valid response from Microsoft or is it a hack? The email we received is copied below minus the email address.

Thanks

We recently received a request to recover your Microsoft account **********@hotmail.com. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.

Please submit a new account verification form

At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible. 

> Submit a new form

Helpful tips for filling out another form:

• Answer as many questions as you can.
• Use the information you provided when you created the account, or last updated it.
• Submit the form from a computer you frequently use.
• You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
• Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” rather than “hotmail.com”.

Ready?

> Submit a new form

Thank you,
Microsoft Support Team

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA