Question about Outlook Express

I recently posted the following information with the hope that someone at Microsoft might want to help, but all I received was another piece of garbage information and on top of that, the person had the audacity of locking the thread!  I still need someone at Microsoft to actually do something to help my client.  I don't need more worthless information, more websites to go to that tell me worthless information, or more completely self absorbed Microsoft employees trying to sweep this situation and Ms. Andrews under the rug as if she were a worthless piece of trash, which seems to be what most Microsoft employees that I have come in contact with throughout this ordeal think of her as.  I am asking someone how has an ounce of humanity to help her access her account, to actually do something!  Why that seems to be so much to ask, I have no idea!

Dear Sir or Madame,

My name is Michael Powers.  I am a consultant with Graywin LLC.  On October 3, 2013, Ms. Patricia Andrews hired Graywin to help her access her Hotmail account (*** Email address is removed for privacy ***).  She is able to send and receive emails from the account in question on her smartphone.  However, she cannot access the account on her computer without the password.  As background information, after retiring, Ms. Andrews recently moved from Virginia to Colorado.  During the move, the password stored on her computer was deleted.  The problem is that she had forgotten what that password was as well as the answer to the security question that would have allowed her to reset the password. 

What we have tried so far:

1. Contacting Microsoft Email Support (https://support.live.com/eformpost.aspx?locale=en-us&productKey=wlhotmailclosed&ct=eformts&subtype=free&wa=wsignin1.0)
2. Contacting Microsoft Support (1-800-642-7676)
3. Contacting MSN Customer Support (1-866-582-0052)
4. Contacting Microsoft Technical Support (https://support.microsoft.com/oas/default.aspx?st=1&as=1&pid=643&pguid=SIonNiH9qtR2rZ2HCuLZ8FLXBCLG1Lvl1MEsyN%2bmnlvMkr190Th%2fwTJDAcTZ8RbKAiSPoTGhK8C0iUJ22Tio2w%3d%3d&c=SMC&ln=en-us&form=p&tp=acs)
5. Creating a Service Request (Service Request Update 1219157220)
6. Submitting the Recovery Form (Recover your Microsoft account)

So far, none of these approaches have yielded any results, despite the fact they have all been tried numerous times.  In regard to #6...  Starting yesterday, I have asked Ms. Andrews to, every day, begin sending 5 emails with different subjects to 5 separate email accounts of which I have access.  By submitting the recovery form with this new daily information, it is my hope that the computer program will eventually do what it was actually programmed to do, and send a temporary password to Ms. Andrews Hotmail account.  After accessing the temporary password from her smartphone, she can then use the password to access her account from her computer.  At this point, the results of this daily exercise have been to no avail, but it has only been 1 day.

Basically, I was told by an MSN Customer Support Rep.  that this forum was the best way to help Ms. Andrews to access her Hotmail account, and in effect, to get her life back.  The issue is not for her to retrieve old emails, or even to be able to send/receive new ones with that account.  The issue is that Ms. Andrews has a lifetime of contacts stored within which are irreplaceable.   All we need is those contacts, everything else is worthless. 

Bottom line, we don't need more information about the (in my opinion, in this situation and under these circumstances) worthless retrieval methods that Microsoft has setup to retrieve passwords.  This is one of those out of the box situations that a cookie-cuttter solution simply cannot resolve.  What we do need is someone that has the capacity to actually care about another human being who is in a difficult situation, and actually take action to help. 

So far this 1 week dealing with this company, I have seen more apathy about the plight of a fellow human being than I have seen in a long time. Frankly, I have been appalled regarding the complete lack of empathy shown to my elderly client by this company.  That is why I was hesitant to use this forum.  However, I was assured by the MSN CSR that there are people on this forum that do actually care, and that can resolve Ms. Andrews' aforementioned problem. 

It is my humble request that someone please help my client resolve this issue and get her life back.  Yes, she messed up by not keeping her password and other access information in a safe place.  Yes, she should have been more careful and understood more completely the implications of losing this information.  But just because someone makes a mistake, does that mean that they do not deserve our compassion, or understanding, or empathy?  After all, as humans, we all make mistakes.  In fact, is that not central to our very being, that we make mistakes, that we're not perfect?  As one imperfect human being to another, I am asking you (whoever "you" are) to show compassion to my client and give her what we all need, a second chance. 

Thank you for your time and concern in this matter.

Mike