that Microsoft account doesn't exist
i tried to log in with my windows live account but it says that it doesn't exist but iam sure it was exist and i need this account So can you Help me
the account is *** Email address is removed for privacy ***
please re-open this account !!
I have two Hotmail accounts, an old on with important emails I keep for personal reasons and also one I use on a daily basis. In the top right hand corner I used to have to option of switching between the two accounts but this is no longer available and since outlook I cannot sign into the old one as it's not recognising my password. i have gone through the reset process and tried to answer the questions but it is difficult as it an old account, Ive received numerous reset codes followed by emails saying Microsoft cannot verify my account with insufficient answers !
| From: | Microsoft Account - Unmonitored Automated Email (*** Email address is removed for privacy ***)This sender is in your safe list. |
| Sent: | 24 July 2013 15:25:27 |
| To: | *** Email address is removed for privacy *** |
We recently received a request to recover your Microsoft account *** Email address is removed for privacy ***. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.
I really need to have access to both accounts and am now getting so stressed !!!!
Please help !!!!!
Thanks
I can't close my microsoft account. I receive the following message when I try: "You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.". I have gone to the transactions and there are none, and I'm noting
that this problem has occurred before with others in this forum. I am constantly having my contacts accessed and I would like to shut the account down once and for all. You have permission to access and close my account. Thank you.
I am trying to use my university email account that uses outlook web app. But I have can not log in into outlook, hotmail or any of the email apps using this account. Whenever I try to log in I get this error:
This account can't be used to access Outlook.com
You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).
What should I do. I have tried to log in from office 365 but there I am told to login through windows live so I am back to the same error page.
This account can't be used to access Outlook.com
You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account).
What should I do. I have tried to log in from office 365 but there I am told to login through windows live so I am back to the same error page.
Alright.
So a problem occurred to me today when I tried downloading my account on a friend's Xbox. The error was: "Sorry, there's a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix the problem."
So I do that. And when I try to log in, I get the error: "It looks like someone else might be using your account
So don't give me:
I've tried.
Thanks in advance!
So a problem occurred to me today when I tried downloading my account on a friend's Xbox. The error was: "Sorry, there's a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix the problem."
So I do that. And when I try to log in, I get the error: "It looks like someone else might be using your account
To help you—and only you—get back into *** Email address is removed for privacy *** we need to verify that it's yours."
I go through the recovery process, and I get the email verification to my other email account. (The email account registered to the microsoft account does not exist anymore.) I followed the steps which the email gave me and reset my password. Then I went
to log in again to deal with the first problem, and I'm back to square one, I have the error: "It looks like someone else might be using your account To help you—and only you—get back into *** Email address is removed for privacy *** we need to verify that it's yours."
This becomes an endless and tiring loop. I need a solution. I cannot access my microsoft account nor change credentials on it except for resetting the password and getting the same error message as posted above.
Please, please, don't give me the copied and pasted solution I see over and over again, it hasn't worked before, it won't work now. Believe me, I'm exhausted with this loop of problems.
So don't give me:
Please follow the steps below to go to Microsoft account recovery if you're unable to access the account:
1. Click on this link.
2. Click on the third option: I Think Someone Else is using my Windows Live ID.
3. Select Reset your Password option.
4. Enter the Microsoft account you are trying to recover.
5. Enter the characters you see on the picture, and then tick on Next.
6. Click on I can’t use any of these options.
7. Re-enter the Microsoft account you are trying to recover. Under Where should we contact you?, Enter an email address that's different from the one you're trying to recover.
8. Click on Next.
If you passed, you'll get the reset link right away to your alternate email account entered on step #9. If the system needs further validation with the information you have provided on the questionnaire, it may take 24 hours.
I've tried.
Thanks in advance!
Hello,
I believe my account was hacked about a year ago. Now I've tried the standard methods of resetting my password and sending in the account recovery form.
One of the problems is that I no longer have access to the email which was used to create the account. I also have no idea what the answer to my security question is. I didn't write it down when I created it - - guess I should have.
However, I have been able to send in the account recovery forum successfully. It looks like Microsoft was able to validate that I am the owner of my account, but then only sent me a link to reset my password.
The email reads:
Thank you for your request. Your Microsoft account (*****@************.com) was created using an email address from a provider other than Microsoft. To reset your password for
this account, follow these steps:
- Click here for the Microsoft account password reset page.
- Select an option and click "Reset your password".
- Enter your Microsoft Account, then enter the security characters, lastly click "Next".
- On the following page, select "Email me a reset link" and then click "Next".
- A reset link is now sent to your email address.
It lets me send myself an email to reset my password, but as I stated earlier, I no longer have access to that email.
I need a way for the email address to be changed so that I can reset the password on my new email address. If possible, I would like to change it to the email address I'm using right now.
Please, I've been trying to get my account back for about a year now.
BTW, I got that email about an hour after I submitted the recovery form, so I was very pleased about that.
Thank You
Hey,
I made a microsoft account yesterday and bought windows with it. I have received the charge for buying windows, and the key that came with Windows worked to install it. Unfortunately I was running into issues with a driver installation, so I wanted to
wipe windows and start again, but it no longer allows me to access my account to see my product key.
Is there any way to fix this issue? I'm definitely typing the email correctly, but every time the error says it does not exist. So i made a new account to post on this forum, since I couldn't find a direct email correspondence anyway.
Thanks!
I have contacted Microsoft regarding resetting my Microsoft Account password. They send it to escalations who have me fill out a form, but I'm unable to complete it. The same problem occurs when I got to the link to reset password.
The error I get is "Your email address can contain only letters, numbers, periods (.), hyphens (-), and underscores (_). It can't contain special characters, accented letters, or letters outside the Latin alphabet."
Well my email address doesn't contain any of that as is was provided by the college I went to 5 years ago. The problem is that the account email address listed is invalid in sense that it dropped .edu at the end. I've called numerous times over the past 40 days and escalations always sends me to the same link that I can't complete.
I either need to have my password reset for me or I need to have my Xbox Live account linked to a different Microsoft Account.
The error I get is "Your email address can contain only letters, numbers, periods (.), hyphens (-), and underscores (_). It can't contain special characters, accented letters, or letters outside the Latin alphabet."
Well my email address doesn't contain any of that as is was provided by the college I went to 5 years ago. The problem is that the account email address listed is invalid in sense that it dropped .edu at the end. I've called numerous times over the past 40 days and escalations always sends me to the same link that I can't complete.
I either need to have my password reset for me or I need to have my Xbox Live account linked to a different Microsoft Account.
WHen I try to access my microsoft account, which is my hotmail account (i am currently using an account that I made just to post to this site), it says my accound has been temporarily blocked. I tried resetting my password and I also tried going through the validation process. I tried chatting with someone named "Rick" from microsoft support and when he could not help he sent me a link and terminated the chat. NOTHING WORKS. How can i get my *** Email address is removed for privacy *** account to be unblocked? I KNOW THE PASSWORD it just needs to be unblocked. I use this account to access xbox live which I PAID FOR and have 5 months remaining. Please investigate the problem
I cannot close my Microsoft (Sympatico) account. No matter what I do, I get the following error messages:
- You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.
- You need to deactivate your Hotmail account. Once you've done that, your Microsoft account will be closed automatically after a period of inactivity.
To my knowledge, I DON'T have any paid services or accounts associated with this email address, and I DON'T have a Hotmail account.
I've already posted on another thread and was told the following:
"I have checked the account that you have provided and you don't have any existing mobile subscription. I suggest that you submit another thread on this forum page for further assistance."
Start another thread? REALLY??!!
I've been left with no other option than to start again from scratch. PLEASE HELP. I want this account gone! I don't want my information out there unchecked!
Thankyou.
Pablo
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