Hello,
I want to close my Microsoft account as I do not use it anymore, however when I try to close it I get the error message 'You need to cancel any paid services or Microsoft Points account associated with your Microsoft Account'.
This account used to be associated with my Xbox live Gamertag but I have moved it to another and I have no services or MS points associated with it. I would be grateful if you could please help me delete it?
Many Thanks
Nick
Hello,
I want to close my Microsoft account as I do not use it anymore, however when I try to close it I get the error message 'You need to cancel any paid services or Microsoft Points account associated with your Microsoft Account'.
This account used to be associated with my Xbox live Gamertag but I have moved it to another and I have no services or MS points associated with it. I would be grateful if you could please help me delete it?
Many Thanks
Nick
When I went to domains.live to set up my domain for outlook I have mistakenly canceled the service while the domain status was "Pending DNS configuration".
Without reading this message:
"This will permanently delete your domain. All users will be able to continue to use their Microsoft accounts, but will permanently lose their communications data (mail, offline messages)."
I understand that I have lost my messages but my aliases of my Microsoft Account where also deleted, they appear in overview info but I can't receive or send emails using them. However I can still log in with the aliases.
So I know that the aliases are still there but I can't use them.
I need them, please there is something that I can do now?
Thanks in advance.
PD:
The aliases doesn't show on Inbox>Options>Your email accounts>Outlook aliases
But I can still see them on Account Settings>Overview
The affected Microsoft Account is
*** Email address is removed for privacy ***
If I send an email to an alias of that Microsoft Account I receive:
"Delivery to the following recipients was aborted after 1 second(s):"
Original Title: Domains.Live service canceled and lost all my outlook.com aliases
When I went to domains.live to set up my domain for outlook I have mistakenly canceled the service while the domain status was "Pending DNS configuration".
Without reading this message:
"This will permanently delete your domain. All users will be able to continue to use their Microsoft accounts, but will permanently lose their communications data (mail, offline messages)."
I understand that I have lost my messages but my aliases of my Microsoft Account where also deleted, they appear in overview info but I can't receive or send emails using them. However I can still log in with the aliases.
So I know that the aliases are still there but I can't use them.
I need them, please there is something that I can do now?
Thanks in advance.
PD:
The aliases doesn't show on Inbox>Options>Your email accounts>Outlook aliases
But I can still see them on Account Settings>Overview
The affected Microsoft Account is
*** Email address is removed for privacy ***
*The aliases were from hotmail.com and outlook.com
If I send an email to an alias of that Microsoft Account I receive:
"Delivery to the following recipients was aborted after 1 second(s):"
Original Title: Domains.Live service canceled and lost all my outlook.com aliases
Last year, I purchased an additional 20Gb for my SkyDrive. That caused a new subscription to appear on my Microsoft account, that will automatically renew the SkyDrive +20 I bought. I don't want to renew, but can't find anywhere on my MSFT account where I can delete or cancel the subscription, eventhough the message on the subscription reads 'You can cancel at any time at https://commerce.microsoft.com'. When I access my account at that link, there is no option or button anywhere for me to just cancel the darn thing.
Can anyone help?
- You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.
- You need to deactivate your Hotmail account. Once you've done that, your Microsoft account will be closed automatically after a period of inactivity.
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