For security reasons I changed a webmail password, this was the password to my default primary main etc e mail in my microsoft account and live mail and hotmail.
But then I noticed I stopped receiving mail on the live hotmail ( under the control of the microsoft account). I could receive e amils from the account through live mail on the desktop but this is no use to me as a working platform as I am abroad and cannot
send from this (although if there is a way I could I would like to know it)
I tried a number of times to update the e mail account password including messing around with alias e mail addresses but nothing worked, and I found no way to get the live hotmail to receive e mail from this account.
The other accounts linked to live mail were working.
Error message on the account says it cannot receive e mail, previously it said there were sign in and password problems . For the last 24 hours or so it says "We couldn't get your messages: Please wait for a moment The problem should be fixed soon." but
still with the error message in red at the account list.
I fhave found no access to correct these problems, password correction attempts take me back to the microsoft password eventually, and other attempts to change password in the e mail accounts section would not save.
In desperation I tried uploading to the cloud to seee it this would kick it back into some sort of connection/password verification update and it did re connect the primary / default e mail account but when I connectd the other accounts to the cloud the
acceptance/congratualtory e mails all came through to the default account even though I had elected to "add another e mail account" and actually chosen the different one by name.
Now the error message are still on the default account though it seems to be receiving mail but the mail has stopped on another of the linked accounts and I have received nothing in the hotmail since I "joined " the cloud . live hotmail has not registered
this and reports that all is working fine on t his acount though still as I said above with error measssages on the one which is now receiving e mail.
Also I have new folders which are called "uploaded messages" I have no idea what to do with these or why they have appeared.
I opened a support query and added to it a few times yesterday, it said they would reply in 24 hours but they didn't. ... and today it has shut me out. It was at:
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1213588020
so I am back at square one. I would uninstall the whole thing and reinstall if this is the way to get it working. Can I do this and not loose all my e mails? Can anyone help me here?
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