Windows Live Mail FAQ
Trying to change my Microsoft account's primary email address, and it's not going very well. Hoping someone here can help.
I currently use an old Ontera email address to log into my Microsoft accounts. That address isn't active anymore, so i'd like to switch it out and use my current Gmail address for login/communication purposes. It's to my understanding that I need to change the account's alias to the Gmail address, drop the Ontera address, and put the Gmail as primary. When I go to add the new Gmail alias, I get the following message: "This email address is already taken. Please try another." That tells me I have already used the Gmail address to make a Windows account, which I don't recall doing.
Any attempts to login with the Gmail address give me an error saying: "That Microsoft account doesn't exist. Enter a different email address or get a new account." If I attempt to reset the password for the Gmail address, I get this: "The Microsoft account is incorrect. Please try again." If I try to create a new account using the Gmail address it tells me that it's unavailable.
Am I doing something wrong? Or is there a genuine issue going on here somewhere?
Also for what it's worth, I did something to the security info and when I click on it I get this:
"You recently updated your security info
Hi, I tried to create a Microsoft Account for my work email, but then realized I had a personal Microsoft Account.
I deleted the new Microsoft account created with my work email, then tried to add my work email as an alias email to my peronal Microsoft Account.
I click verify, and when I click the link in the verify email it says there is a temporary problem try again later.
I believe my work email may be locked or unavailable because I created another account with it.
Is there a way to get my work email assigned to my personal Account as an Alias?
Thank you.
Stephen
I bought a new computer with Windows 8. I set it up using my current email address (*** Email address is removed for privacy ***) and it created a Microsoft live account under that email address. The problem is, I already have a Live account that I set up through Xbox live, it is still current and it has all of my information already set up. The only problem with that account is the email address that I have the Xbox live account (*** Email address is removed for privacy ***) set up under is a dead email. I no longer have access to it and haven't for years. I never had to log in because it was already saved in my Xbox.
What I tried to do was use that old account on this new computer so I attempted to change the aliases. I input the email address that I use for everything now, including to set up the computer, and it was denied. The message was "This email address is already in use". So I logged in to that new account that I created and closed it completely. Then I logged back in to that old account and attempted to add my email address to it as an alias and received the same message "This email address is already in use". So I logged back out and tried to recover the account that I just closed with the same email address (the new one) and the message said "That Microsoft account doesn't exist. Enter a different email address or get a new account."
So now I cannot access the new account that is linked to the computer which means that I cannot sign into Microsoft Live or Xbox live on this computer and while I can log in to my old account, where all of my information is saved, it isn't linked to this computer and is useless.
At the very least I would like to be able to recover my new account. I have already called Microsoft and they directed me to the recovery website and it did not work. Ultimately, what I would like to have happen is have the new email address completely removed from the system so that I can use it as an alias in my old account. Then once I add it as an alias, I would remove the old email address. Once that account has my new email address as its primary alias, and it matches the email address that I used to setup this computer, I should be able to log in to Microsoft Live or Xbox live on this computer and purchase apps, games, or whatever.
The Problem is, nothing that I have tried has worked. Please help
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