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Urgent, my email account is blocked, i want to get it back

03. September 2013 · Write a comment · Categories: livemail · Tags: account recovery, Microsoft account

When i tried to sign in my hotmail account , i received that maybe someone else using my account, i tried to recover my account and sent report (account recovery request 99836315, then i received an email from Microsoft account that they were unable to verify my ownership of this account.

the account: (removed PII)

 

what i have to do? i still have few of my emails on Ipad and i can provide the hotmail team with the emails i received and who sent it to me to verify my owwnership of the above account, such as:a

- i received email on August 31, 2013 6:29 AM from Indeed (removed PII)

- i received email from facebook August 31, 2013 5:16 AM news from facebook

- email from (removed PII) August 31, 2013 12:09 AM FW: a word of gratitude

- email from Qatar Airways Privilege Club August 29, 2013 3:09 PM Earn Qmiles on British Airways

- email from (removed PII) August 29, 2013 11:00 AM

- from (removed PII) August 26, 2013 11:35 AM RE: CID

- from (removed PII) August 22, 2013 9:31 PM

- (removed PII) August 19, 2013 1:41 PM Education Information Request

 

i have a lot of emails that i can share them with the hotmail team, i can provide you with all the needed documents (ID, Passport) that shows i am Rama Abboud, i can pass by the microsoft office in Qatar if you want, i need the above email to come back, it is emergency i am waiting emails from work, i will move to new job, and the email is the only way to contact them, i will lose everything.

 

please i need help please.

“That account name is not allowed for use with this service” when setting up account for domain

03. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account name, Microsoft account

I'm transferring my own domain to outlook.com. I've just about completed this process and are now setting up the couple of email accounts that I want on this domain.

 

For one of the accounts I'm getting the error "That account name is not allowed for use with this service". Just before I got this error, I also got a message stating that:

 

A Microsoft account already exists with this account name. This was likely an account that was used before the domain was using this service.

You may import the account or you may evict this account and create a new account with this name. If you evict the account, the name may not be available for reuse for up to 60 days to protect the previous member's privacy.

 

I noticed that there are a few other people on this forum with the same issue. In those cases you raised a support ticket and had their issue resolved. Can I please get you to do the same and resolve the issue for me. I see that you usually create a private area to post the details so I will wait to get that before I provide the details to you.

 

Thank you.

Original title: That account name is not allowed for use with this service       

That account name is not allowed for use with this service

03. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account name, Microsoft account

I'm transferring my own domain to outlook.com. I've just about completed this process and are now setting up the couple of email accounts that I want on this domain.

 

For one of the accounts I'm getting the error "That account name is not allowed for use with this service". Just before I got this error, I also got a message stating that:

 

A Microsoft account already exists with this account name. This was likely an account that was used before the domain was using this service.

You may import the account or you may evict this account and create a new account with this name. If you evict the account, the name may not be available for reuse for up to 60 days to protect the previous member's privacy.

 

I noticed that there are a few other people on this forum with the same issue. In those cases you raised a support ticket and had their issue resolved. Can I please get you to do the same and resolve the issue for me. I see that you usually create a private area to post the details so I will wait to get that before I provide the details to you.

 

Thank you.

*** Is seamless consolidation of microsoft account services: outlook.com, live domains, mx, exchange, active sync, office 365 small business, office 365 home possible? ***

03. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account
It seems like Microsoft's account management is a complete mess. I have several account related questions about consolidating Mircosoft's services, which was supposedly the whole point of this generation of 'cloud sync' products (both hardware and software) that have been in the works for nearly 5 years now. Yet, it is nearly (or completely) impossible to consolidate accounts into one cohesive usable network of cloud services. So here is my list of consolidation questions regarding the following microsoft products. (You may think this question should be posted for other product forums, but that is the point of the question. Are the products unified or a complete train wreck?:

HARDWARE (my Mhone 8, Surface, Windows8 PC, Windows7 PC)

SOFTWARE AND SERVICES ("Microsoft Account", Outlook.com, Office 365 home, Office 365 small business, and live domains)

Question 1 - Is it possible to point custom domains' mail server records to an Office 365 home account (which, it is unclear if this is the same as a Microsoft account, but I'll get to that)? And by this, I mean the MX server settings, NOT just individual pop, imap, etc. settings.

Also, if this is done, will the mail settings be controllable like any other mail server (e.g. manage ALL email boxes, accounts, listservs, alias, and catchall settings). [note: your competition 'Google' does this seamlessly]

I currently have had to set up and manage a ridiculous setup of piled together Microsoft Accounts and services that have lots of quirks involved: I have a live.domains account (free service), to where I have my domains' mx records pointed. I have an outlook.com account, and it is unclear if the two are related, because if I am logged into one, I still have to login to the other, despite the fact that my login and password are the same for both. If they are related, you should simply put a 'domain manager' button in the outlook.com interface for accounts that manage domains. Yes, it's a simple user capability issue -- an if, then statement should do the trick. I'll do it for you if you need it done quickly.

Question 2 - Can I receive mail from other email address that are manage by the same live.domains account into the same outlook.com account box (e.g. receive both *** Email address is removed for privacy ***, and *** Email address is removed for privacy ***, and *** Email address is removed for privacy ***, etc.). Currently, it is possible to put in pop3 and smtp settings for completely unrelated email accounts (e.g. pop.gmail.com), by going to 'more mail settings -- your email accounts' from the Outlook.com mail interface, and filling in the mail server settings. However, if you try to put in pop3.live.com, to add another email account, you get the following message: "It looks like you're trying to add another Outlook account. Try linking your Outlook accounts together to make switching between them fast and easy." The hilarious thing about this is that over a month ago, "linking outlook accounts" was discontinued, and when I submitted a service request to fix this, I got no response. Try it. Click on the link above that was cut and pasted from Outlook.com; is is now a broken link.

Question3 - What email client should I use, and what email account settings should I enter? Does Office 365 home have a web mail client like Office 365 small business? I am really confused about what user account settings, email client, etc to use on my various microsoft devices. First, there is a mail app on my windows phone 8 that works pretty well when I connect using my 'microsoft account' (nice job phone 8). Likewise, there is a mail app on my surface, and my windows 8 PC. All of these mail apps function very differently from Outlook.com. Some functions are better, and some are worse. That's all fine. I don't mind having two options for checking email, but from a usability standpoint, it seems a bit ridiculous to have completely different GUIs.

However, I now have Outlook (desktop version) also, since I am now paying for an Office 365 subscription. So, here is the question. Is Outlook desktop version supposed to improve my email experience or complicate it? (rhetorical question). I supposedly have Outlook on my phone8 (I think) with my Office 365 subscription (according to my office 365 account management area), but I can't find it. I also have Outlook desktop on my Surface and Windows 8 PC. I know this, because every time I click on an <a href="mailto:... hyperlink in a browser, the "Welcome to Outlook" setup wizard opens, rather than the Mail App or Outlook.com, that I already have setup. I suppose this is a built in nag screen behavior, purposely include by the MS Office 365 team, so that users switch to Outlook Desktop (nice job competing against your own other products; why don't you compete against Google and Apple by making things usable, instead of competing against yourself).

So, why haven't I just setup Outlook desktop to prevent that nag screen? Because it doesn't work with the live mail servers. I used the wizard and typed in my Microsoft Account email, username, and password. The setup failed (on all devices). I'm confused, is MS Outlook Desktop compatible with Microsoft's Services? I then tried to set it up using manual mail settings, rather than my MICROSOFT ACCOUNT (i.e. pop3.live.com and smtp.live.com). No luck. Perhaps live.com has block Outlook desktop mail client in an effort to maintain its market share.

Question 4 - I signed up for an Office 365 small business account to see if that would improve things. That only made it worse. Now I just have another account that is semi-related to my Microsoft Account.  I don't even know what I am logged in as right now, while I type on this forum. However, when I tried to point my domain's mx records to my Office 365 business account, I found out that it is not possible to manage multiple email accounts from an office 365 business account without paying for each additional email account that is added. Why would anybody pay for this? Perhaps more importantly, why does Microsoft offer a more flexible service that is free (live.domains.com)? Office 365 team, if you want to compete against live.domains.com you should try to make your product better than theirs, especially since theirs is free. Although, I'm not quite sure why you wouldn't just merge that service with yours since you own each other. I'm trying really hard to like you more than Google, and have recommended (defended) you to everyone I know over the last several years, but you are really making it difficult.

Also, do you read feedback and questions?  I've probably written an entire book of feedback on your various hard to find feedback and customer service forms, and have never received a response, either in the form of action or words.


Cannot change Microsoft Acc. to Local Acc. error code Ox80004005

02. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: error code, Local Acc, Microsoft account, Micrsoft Acc
I am trying to close my Microsoft Account because it keeps asking me to reply to an E Mail which I deleted because I got fed up with trying to reply to it, and Micrsoft Acc. saying try again continuously. So I now wish to go back to a local account but cant do that because of "error code" Ox80004005.

“There’s a temporary problem” when verifying alias

02. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Microsoft account
When I try to add an alias for an Microsoft account, I get the error "There's a temporary problem". I've tried to add the alias several times over the course of a few weeks, on different computers and web browsers, and always get the same error, so I don't think the problem is really temporary.

To try to add the alias, I went to Account aliases, clicked "Add alias", and entered the new alias. I received an email with subject "Confirm your email address for your Microsoft account". When I clicked the link, however, I was redirected to the There's a temporary problem page, which reported, "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."


It appears that an account at the destination alias exists in some corrupted state. If I try to log in to account.live.com with some random email address, I get the error message, "That Microsoft account doesn't exist." However, when I try to log in with my desired destination alias, I get the error, "You've tried to sign in too many times with an incorrect email address or password."

Yet if there really is an account, I should be reset its password, so I went to the Reset your password page. When I entered the destination alias, I got the error, "The Microsoft account is incorrect. Please try again." Perhaps there is some vestigial alias for some unused account that needs to be manually removed.

my account has been hacked how can i delete it

02. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account
Good day

My e-mail was hacked last week and my contacts have been receiving dodge e-mails. They changed the password as well as the recovery e-mail addresses. I have tried resetting my password but get the automated response 

"
Microsoft Account - Unmonitored Automated Email <*** Email address is removed for privacy ***>
10:25 AM (2 hours ago)
to me

We recently received a request to recover your Microsoft account *** Email address is removed for privacy ***. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.

Please submit a new account verification form

At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible. 

> Submit a new form

Helpful tips for filling out another form:

  • Answer as many questions as you can.
  • Use the information you provided when you created the account, or last updated it.
  • Submit the form from a computer you frequently use.
  • You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
  • Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com. Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” rather than “hotmail.com”.

Ready?

> Submit a new form

Thank you,
Microsoft Support Team

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA

Account recovery request 99840334 is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.  Microsoft respects your privacy.  To learn more, please read our Privacy Statement."


I filled in each and every line of information that i was asked and it was still not enough. I have very important e-mails on my account and now that i lost my account i have lost the e-mails.


Does not help redoing the reset password as i keep getting the same automated response.

microsoft account closed in error

02. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account name, lap top, Microsoft account
I closed my Microsoft account in error on my lap top , after I had opened a new one on my windows phone. Can you help me to reopen the account as my lap top still recognises the account name but will not let me access my documents as they are password protected.

Microsoft Account Login Issues

02. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account
I recently purchased a new laptop with Windows 8. I created a Microsoft account with my usual email. I accidentally deleted the account and now I am trying to recreate it with the same email. However, every time I do this, it tells me that my email address is "already taken". I need to use this email because the apps on my computer default to it automatically and request my password for the account, but it never works because the account no longer exists. If I can't use the same email, can I at least change my laptop's default email?

blocked account – please help!

01. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: microsoft, Microsoft account
Please help, been blocked from my Xbox Live account. My account name is DarkVanguard19 and my email address for this account is *** Email address is removed for privacy ***  

To cut things short I've had my account for a long time, when i first created my account I was too young to set it up myself so my brother set up an email address and payment methods for it to run. Im paying for it now and whilst it was all working fine its blocked me from logging into my account through LIVE and through my pc. Because the account was merely used just to run my Xbox LIVE account neither me or my brother can remember the specifics for the account, like secret security question answers or secret code. 

Ive put this forward to the Microsoft team and informed 'Marv B' through a Live text style chat about the situation. He put the problem forward (ref: 1215820873) and said it would be resolved within a max of 18 days. I had an email come through from Microsoft (he account recovery request with issue number 99782742) in which they said my issue had been closed. They merely told me a series of steps:  

Thank you for your request. Your Microsoft account *** Email address is removed for privacy *** was created using an email address from a provider other than Microsoft. To reset your password for this account, follow these steps:
  1. Click Here for the Microsoft account password reset page.
  2. Select an option and click "Reset your password".
  3. Enter your Microsoft Account, then enter the security characters, lastly click "Next".
  4. On the following page, select "Email me a reset link" and then click "Next".
  5. A reset link is now sent to your email address.

Should you require further assistance, please visit the Microsoft account Support Pages.

The account recovery request with issue number 99782742 has been closed.

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.


But this was a just a generic and silly response, I've already tried this, I've tried it multiple times, but how on eart do I access the password reset email if its the account Im trying to get onto! It wont let me onto the account, so Im unable to see the email to reset my password. It was if they had not taken into consideration what I had told 'Marv B' - who was actually really nice and friendly.  
Its fair to say the issue has not been resolved, and I still cannot access my account even though I know the password, and the email address, Im just blocked out of it for a reason I still do not know. 

Please help!!  
Thank you!
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