Windows Live Mail FAQ
Original Title: Blackballed from my own hotmail account :(
I had some virus/bot/spam thing send an email about "weight loss green coffee" to my entire contact list and the next time I logged into my Hotmail it said I'd been hacked and I had to prove it was me to access my account again.
My wife was refused access to her account, when she was asked to give an alternate email address she gave mine to help reopen the account.. When it came to me it went to my junk mail in my Hotmail. I find it strange that an email from Microsoft would go to junk. Before I open the submit a new form link, I would like to know if this is a valid response from Microsoft or is it a hack? The email we received is copied below minus the email address.
Thanks
We recently received a request to recover your Microsoft account **********@hotmail.com. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.
Helpful tips for filling out another form:
Ready?
Thank you,
Microsoft Support Team
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA
Original title: microsoft junk
My wife was refused access to her account, when she was asked to give an alternate email address she gave mine to help reopen the account.. When it came to me it went to my junk mail in my Hotmail. I find it strange that an email from Microsoft would go to junk. Before I open the submit a new form link, I would like to know if this is a valid response from Microsoft or is it a hack? The email we received is copied below minus the email address.
Thanks
We recently received a request to recover your Microsoft account **********@hotmail.com. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
Please submit a new account verification form
At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.
Helpful tips for filling out another form:
Ready?
Thank you,
Microsoft Support Team
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA
Hi,
Thanks for helping us verify your Microsoft account (k************** Email address is removed for privacy ***)! <---This is not my email address.
Here is your code: **** <--- A different number each time.
If you didn't request this code, we recommend that you go to https://account.live.com and change your password.
Thanks,
The Microsoft account team
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