I am at the University of Aberdeen and we are supposed to receive an email account and Skydrive account from Microsoft. My university email address logs me into my email account on Office 365 email but it is not recognised as a Microsoft account on Skydrive or anywhere else. We were told that Microsoft should administer us a Skydrive account (and other people at uni do have one) but I have not received one. I asked our IT services for help but they said since it is administered by Microsoft they can't do anything.
At least once a week, if not more I keep getting emails from Microsoft in regards to my hotmail which I have had for over a decade now. I am constantly getting emails such as,
Microsoft account Security info confirmation It looks like you added some security info to your Microsoft account (*** Email address is removed for privacy ***): Alternate email address: *** Email address is removed for privacy *** You can use this info to reset your password if you forget it. Confirm *** Email address is removed for privacy *** If you didn't make this request, click here to cancel. Thanks, The Microsoft account team
The account security information for your Microsoft account (*** Email address is removed for privacy ***) is scheduled to be removed.
- *** Email address is removed for privacy ***
- 14165015263
If you didn't make this request then someone else may have your password. We'd like to help you get your account back. Please go to the following website to change your password and restore your account security information:
https://account.live.com/proofs/Recover?otc=*CkJutU93iNn9w7OGXPPSIlxJCQ!JY5aE6SD65mnU08GOK!tzom5Xkbw0JDP3PRP9rxloNrnBxABe2P4V97Dq7Lo$&mn=miserableghost%40hotmail.com&cxt=CatB
Thanks,
The Microsoft account teamTo: *** Email address is removed for privacy ***
Hi,
You have changed your primary alias from *** Email address is removed for privacy *** to *** Email address is removed for privacy ***.
If this is correct, you don't need to do anything.
If this is incorrect, please follow these steps:
1. Reset your password by going to https://account.live.com/password/reset
2. Change your primary alias by going to https://account.live.com/
Thanks,
The Microsoft account teamNone of which I am doing, I have changed my password twice now and have had my email be used for someone else's Facebook as well. I want this fixed I want the names who are NOT ME removed from any and all access to my account. Or I want a number for Microsoft because this is an issue I deal with every week lately.
I'm trying to sign in to Xbox Live. I have a paid subscription, however my Microsoft live account has been put on hold for security reasons. I can't verify via email because the email associated with my live account no longer exists. I created the account
in high school (7 years ago or more) and that email has been deactivated for years. I know my login credentials but I still can't sign on to Xbox Live because my Microsoft Live account has been put on hold.
I first filled out an ascr form. That didn't work. I then spoke to a Xbox Live representative on the phone. Since I had attached my cell phone number to the account, he was able to send a Microsoft Support Code via text. In conclusion, he told me this
was a Microsoft account issue - not a Xbox Live issue. He told me to contact Microsoft support via the online chat support. I spoke with a representative from the chat support and he told me that The Online Safety could resolve my issue. He escalated my case
to the safety team and I got a response the next day. Alice from the Online Safety Team said, "I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better
position to address your concern."
So now I'm here and just as lost as when I started this process, help please!!
Ideally I would like to regain access to my account and be able to change the associated email or at least add my current email as a means of account security.
The affected account is:
*** Email address is removed for privacy *** (Email account no longer exists)
The reference code I got from chat support:
1219561289
Please help!!!
Outlook.com is not working.
I have Microsoft account, I can log on to Microsoft account, I can use SkyDrive and Calendars, I can log on to Skype with my Microsoft account.
I'm not able to open Outlook mail via browsers (IE 9 ver. 9.0.811216421, Google Chrome ver. 29.0.1547.76 m or Windows Phone 8 (Nokia Lumia 520). I have cleared caches in all my browsers and tried from different internet provider's networks.
I use Windows 7 Pro 32-bit in one of my laptops, the other one is Windows 7 Pro 64-bit. Problem exists in all devices and browsers. If I send mail to my outlook email address (*** Email address is removed for privacy ***) I get an error reply:
********************************************************************************
Delivery has failed to these recipients or groups:
*** Email address is removed for privacy ***
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
*************************************************************
Could you please fix the problem, I am willing to give more information if needed. Since I am not able to read my outlook-mail, notifying me to my outlook.com address is unneccessary, instead of you can contact/notify me to my secondary e-mail
*** Email address is removed for privacy ***!
Regards
Timo Hirvonen
When I try to sign in to my Hotmail on line I get an error ...That Microsoft account doesn't exist. Enter a different email address or get a new account..... it does exist I use it ever day though "Widows Live Mail"
Some pre Pre-emptive basic questions about the up coming Win 8 to Win 8.1 upgrade SkyDrive migration path
At present Windows 8 installed and the SkyDrive desktop app installed all works well - I login to windows 8 using a local machine account (Not the Microsoft account) this is how I originally installed windows 8
My worries are, that I gather you have no choice when upgrading to windows 8.1 but to use a Microsoft account -- this is not a problem as I can use existing one used for SkyDrive desktop app.
BUT ? in the process of upgrading and signing in with a Microsoft account is win 8.1 intuitive enough not to junk all files and photos in my present SkyDrive folder being that I would assume it creates another account ?
Would the built in -- integrated SkyDrive sync back down from cloud my files etc. ?
Or sync up none ?
Yes I will do a back up of my present SkyDrive local folders -- but would like to know some answers before possible hours of upload or hassle factor
there seems to be no clear definitive information for people that presently use win 8 and SkyDrive desktop signed in with local pc account
Thanks in advance for any insight from anyone
I am trying to take some of my "mts.ca" email adresses and turn them into alias emails, as i am now beign charged $5 per month for them. when i try to do it, it will not work. The primary alias on these accounts being a "mymts.ca" mailebox, with another
alias being mts.ca, this was from before mts went with windows live for email. When I go to verify the email that outlook sends to me, I get this message.
This is the email that is being sent to the mts.ca box, but I log into the mymts.ca account to get it, as the mts.ca can not be logged into.
regarding the primary alias, if i try to change it, i get this message.
Your organization's policies prevent you from changing your primary alias.
Ideas are greatly appricated.
Your email address wasn't verified
This email address couldn't be verified because the wrong Microsoft account may have been entered. Try signing in with another Microsoft account.
This is the email that is being sent to the mts.ca box, but I log into the mymts.ca account to get it, as the mts.ca can not be logged into.
regarding the primary alias, if i try to change it, i get this message.
Your organization's policies prevent you from changing your primary alias.
Ideas are greatly appricated.
for a week now I have not been able to access my mail through usual Hotmail account, can read and reply through Microsoft but this is not the easy access I had. Server error 5102 ID 0x8DE00002 cannot be got rid of. Have checked everything else and there
are no issues but why has this happened.
My main Hotmail email address and associated Microsoft Account seems to have been hacked and closed or deleted overnight. A couple other accounts seem to have been affected but my main one seems no longer available. I was on the phone with various Microsoft support call centers this morning and finally was routed to here for potential help.
Sign in results in, "That Microsoft account doesn't exist. Enter a different email address or get a new account." and I can't recover the account automatically since: https://account.live.com/password/reset results in "The Microsoft account is incorrect. Please try again."
I had two-step verification on, so I'm not sure how this is possible but they did seem to temporarily have access to multiple email accounts of mine. I've had this email/Microsoft account for over 15 years and it is connected to my Xbox account with points balance, SkyDrive, MSDN subscriptions, etc.
I realize you'll likely need to contact me privately to get the account details. Thanks for any help that might be possible.
- Jeff Vilimek
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