Escalation call already from TM Mark Gepila of MSN UA technical support. spoke to customer and was claiming that the account was hacked and wants to permanently close out the account, customer also indicated that she had already contacted FBI to have it investigated

AIQ: *** Email address is removed for privacy ***

No ALT Email: only method of contact is through phone
SR number: 1214873344


Escalation call already from TM Mark Gepila of MSN UA technical support. spoke to customer and was claiming that the account was hacked and wants to permanently close out the account, customer also indicated that she had already contacted FBI to have it investigated

AIQ: *** Email address is removed for privacy ***

No ALT Email: only method of contact is through phone
SR number: <Removed by moderator>