Whenever I go to the screen, it states I am locked out. The bos will not move.

Therefore, I am unable to sign in. I know the passwotd.  But the error box will not move.  It is positioned where it is impossible to 
ENTER THE PINCODE,

I enter signing-in through World Wide Web.

Safari cannot be dowloaded.

T-Mobile Reps., misrepresented themselves.  After being with them since 2002.

This Android was a good price, but had no idea how complicated it was.  No user manual.

One has to go to LG.com and download at your own expense.

Can you please help me delete pincode.  Eventhough I know the code.

Thank you in advsnce for your help and consideration.

Regards,
Elaine Murphy