Hotmail started saying that I was using the incorrect password. Since I created my account over 15 years ago, the mobile number is old and the security question, at that time was created to be a reminder for my password, so therefore it doesn't work. I
have been on the online chat and given the validation form to fill out and my reference ID is 1213597554 and told that someone would get back to me in 48 hours which hasn't happened. I'm getting very anxious because I'm due to fly in a few days and the details
are in the email account. No one is able to provide any information. I can't talk to anyone. There isn't even an official platform to lodge a complaint. I want to know what hotmail is going to do if I miss my flight. I can't believe that it takes this
long to recover an account. What can I do to expediate this matter!?????
If recovering an account is this complicated, then I don't understand why hotmail doesn't force us to update our information every 6 months when we log on. Surely after all the people on this forum have been long time users suddenly locked out and not remembering
their information from over 10 years ago, I'd think that hotmail would come up with much easier ways to recover accounts and verify owners.
I recently had some issues with my old Hotmail account where Microsoft was constantly saying that it detected an incorrect password so I had to use the captha image. This happened two or three times day. Figuring that it was time to change to and @outlook.com address I deleted all my devices that were connecting to my Hotmail account (and yes, they all used the correct password), and I set forwarding to a new @outlook.com account. I then proceeded to connect my iPhone, iPad, office computer (through Outlook), and home computer (also through Outlook) to my new @outlook.com account. I also have a security system which emails which is also connected to my @outlook.com account. Everything seemed to be working fairly well after verifying my account as requested. The next day I was asked
Hello Txxx xxxxxxxx,
To continue sending messages, please sign in and validate your Outlook.com account.
This helps us stop automated programs from sending junk email.
Thanks for your help and patience!
The Outlook.com Team
I did as asked. Then the next day, I received the same email, and so on. This is getting really annoying to the point where Google email is starting to look pretty good.
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